Return & Replacement
Policy

1. 7-Day Return Window

Eligible products purchased from Nakoda Mobile may be initiated for return or replacement within **7 days of delivery**. To qualify for a standard return, the items must be in brand-new, unused condition and retained within their original manufacturer packaging along with all documentation, seals, and bundled accessories.

2. Manufacturing Defects & Dead-on-Arrival (DOA)

If you receive an item with a genuine manufacturing defect or technical malfunction, notify our support team within 48 hours of parcel unboxing with photos/video demonstration. Verified manufacturing defects are eligible for **100% free replacement** under the applicable manufacturer warranty policy.

3. Non-Returnable Items & Exclusions

• Products showing physical damage, liquid ingress, deep scratches, or burnt IC components.
• Custom OEM / private-label products manufactured specifically with client-customized logos or custom retail packaging.
• Soldering consumables, opened IC chips, and micro-soldering components once installed or soldered onto PCB motherboards.
• Items returned without original boxes, missing serial numbers, or with tampered warranty void stickers.

4. Replacement Process

1. Contact our customer desk via WhatsApp at +91 9667960044 or email support@nakodamobile.in.
2. Provide your invoice number, product SKU, and a brief description/video of the issue.
3. Upon authorization, dispatch the product to our Karol Bagh center or hand it over during your next wholesale pickup.
4. Our technical QA team inspects the unit and dispatches the replacement or issues credit adjustment against your wholesale ledger within 3–5 working days.