Quality Assurance
Warranty Policy
& Coverage Terms
Comprehensive quality coverage protecting your inventory and retail customers with transparent, honest service terms.
1. Scope of Warranty Coverage
Products supplied by Nakoda Mobile carry the applicable manufacturer warranty against technical malfunctions, internal circuit defects, battery performance issues, and acoustic driver failures occurring under normal, intended commercial and personal use.
2. Warranty Exclusions
Warranty coverage does not apply to:
- Physical breakage, cracked plastics, broken connector pins, or cable cuts caused by external force.
- Liquid spills, corrosion, chemical contamination, or moisture ingress.
- Electrical surges, lightning strikes, or usage with incompatible high-voltage power sources.
- Products opened, soldered, repaired, or modified by unauthorized technicians.
- Normal cosmetic wear and tear, superficial scuffs, and fading from regular usage.
3. How to Claim Warranty Service
- Keep your purchase invoice or wholesale delivery challan ready.
- Contact our technical desk via WhatsApp at +91 9667960044 or email support@nakodamobile.in.
- Ship or hand over the defective unit along with original retail packaging to our Karol Bagh service department.
- Our testing engineers will evaluate the unit and dispatch a functional replacement or credit note within 5–7 business days.
Service & Warranty Center
Building No.3372/2, Gali No.2, Christian Colony, Karol Bagh Near Baptist Church, New Delhi, 110005
Operating Hours: Tuesday to Sunday, 11:00 AM – 8:00 PM (Monday Closed)